Terms and Conditions of the Taste Guarantee:

1. The Taste Guarantee applies to all Alpurial compound feeds that were purchased and paid for in the online shop www.alpurial.de.
2. The product must contain at least 800 ml at the time of the return.
3. A maximum of two products per order may be claimed at. The products must be purchased by this person for the first time at, as otherwise they would have already had the opportunity to test the product.
4. When purchasing a bundle, the products included are considered separate units under the terms of the Taste Guarantee. In the event of a return, the refund amount will be calculated on a pro-rata basis—only the pro-rata purchase price of the product that can be proven not to have been consumed will be refunded. For products included free of charge, Section 13 applies.
5. Each customer or individual may only make a warranty claim for one order.
6. For the complaint, we need an unedited video of the horse being fed. This video should first show the horse eating its
   feed, then the addition of the Alpurial product, and finally how the horse stops eating its feed.
7. You must be able to prove that the purchaser of the Alpurial product is the owner of the horse or actively rides it.
8. Claims must be filed no later than 30 days after the purchase.
9. The customer is required to keep the tested product, including the packaging, sealed until the warranty claim is approved. In case of doubt, Alpurial reserves the right to request that the customer return the tested product to Alpurial.
10. The customer is responsible for the direct costs of returning goods that can be shipped by parcel post, as well as the direct costs of returning goods that cannot be shipped by parcel post.
11. When returning products,
    the free items included with your order must also be returned.
    If these are not returned, the value of the items
    will be withheld and deducted from the price of the ordered product.
12. We reserve the right to void the warranty in the event of misuse, fraud, or false or inaccurate information.
13. The Taste Guarantee applies exclusively to products for which a purchase price was paid. Products received free of charge—e.g., free items, promotional giveaways, trial products, gifts, prizes from sweepstakes, products from collaborations, or products that were fully (100%) discounted through discounts, coupons, or Offers —are excluded from the Taste Guarantee . Since no purchase price was paid for these products, there is no entitlement to a refund or any other payment. If an order contains both paid and free products, the warranty claim may be asserted exclusively for the paid product.
    

To claim your Taste Guarantee, please follow these steps:

Record the warranty video and submit your request using our form. Enter your order number and full name in the form, then upload the video.

Once we have verified your information, we will refund the purchase price of your product.