The " Taste Guarantee " is a voluntary, additional service provided by Alpurial GmbH. It applies in addition to your statutory rights and does not limit them: Your statutory right of withdrawal and statutory rights regarding defects remain unaffected and apply regardless of the warranty terms set forth below. The " Taste Guarantee " is provided by Alpurial GmbH, Sperberweg 4D, 41468 Neuss, Germany.

Terms and Conditions of the " Taste Guarantee":

1. The Taste Guarantee applies to all Alpurial complementary feeds purchased and paid for in the online shop www.alpurial.de.
   Boosters and treats (Mineral Snacks) are excluded.
2. The product must contain at least 800 ml at the time of the return.
3. The " Taste Guarantee " can be redeemed once per customer or person for a single order, covering a maximum of two products. The products must be purchased by that person for the first time—in the case of a repeat purchase, the horse has already had the opportunity to test the product.
4. When purchasing a bundle, the products included are considered separate units under the Taste Guarantee. In the event of a claim, the refund amount will be calculated on a pro-rata basis—only the pro-rata purchase price of the product that can be proven not to have been consumed will be refunded. For products included free of charge, Section 12 applies.
5. To process the complaint, we need an unedited video of the horse being fed. This video should first show the horse eating its feed, then show the Alpurial product being added, and finally show the horse stopping eating its feed.
6. The buyer must be able to prove that he or she is the owner of the horse or is an active rider of the horse.
7. Claims must be filed no later than 30 days after the purchase.
8. The customer is required to keep the tested product, including its packaging, sealed until the warranty claim is approved. In case of doubt, Alpurial reserves the right to request that the customer return the tested product to Alpurial.
9. If Alpurial requests that the product be returned, the customer is responsible for the direct costs of the return.
10. When returning products, any free items included with the order must also be returned. If these are not returned, the value of the products will be withheld and deducted from the price of the ordered product.
11. We reserve the right to void the warranty in the event of misuse, fraud, or false or inaccurate information.
12. The Taste Guarantee applies exclusively to products for which a purchase price was paid. Products received free of charge—e.g., free items, promotional giveaways, trial products, gifts, prizes from sweepstakes, products from collaborations, or products that were fully (100%) discounted through discounts, coupons, or Offers —are excluded from the Taste Guarantee . Since no purchase price was paid for these products, there is no entitlement to a refund or any other payment. If an order contains both paid and free products, the warranty claim may be asserted exclusively for the paid product.

To file a claim under the “ Taste Guarantee ” warranty, you must do the following:

Record the warranty video and submit your request using our form. Enter your order number and full name in the form and upload the video. Once we have successfully verified your information, we will refund the purchase price of your product.

We use the uploaded video solely to verify and document your warranty claim. It will not be published or used for advertising purposes. Your request, including the video, will be documented in our systems as part of our customer communications and retained there for as long as necessary to ensure traceability of the processing and to comply with our legal obligations regarding record-keeping and retention. We use carefully selected service providers as data processors to handle this process.