FAQ - Your help area
Do you have any questions about your order at Alpurial?
You will find the right answers in our FAQs.
Products
The dosages of nutritional supplements for horses can be found on the product packaging and in detail on the respective product page.
Alpurial bottles should be stored in a cool, dry, and dark place. The packaging should always be tightly closed after use.
If you store the liquid in a cool, dark place, it will last until the best-before date. You can find the best-before date on each bottle.
Yes, we have samples of our compound feed available in our store . So you can easily test their acceptance.
You can combine all individual feeds, including linseed oil, hemp oil, rice germ oil, and milk thistle oil, with our compound feeds. However, if you would like to combine two or more compound feeds, we recommend discussing this with us or your veterinarian beforehand.
Shipment
We deliver within Germany, Austria, and Switzerland. You can find a detailed overview here .
All orders are usually shipped within 2-3 days with standard shipping. Delivery takes approximately 4-5 business days. We will, of course, notify you of any deviations as soon as possible.
For hygiene reasons, we can only accept returns of products that are in their original packaging. Please contact us via email (info@alpurial.de), and we will take care of your request as quickly as possible.
Order
If you have any questions or comments about your order, or if anything is unclear, our team will be happy to assist you by phone (02131 5255902) or email (info@alpurial.de). Please have your order number handy.
Miscellaneous
You can buy our products primarily on our website alpurial.de. We only sell through selected retailers because this way we can offer you the best possible service and a better customer experience, e.g.
- Whatsapp chat support to answer questions and solve problems
- Direct customer contact via email and telephone is an important basis for our product development
Still questions?
Please send us an email with your question and we will be happy to answer it!