🇩🇪 Germany
Free shipping on orders of €39 or more.
For orders under €39: €4.99 shipping fee.
Minimum order amount: €10.

🇦🇹 Austria
Free shipping on orders of 89 € or more.
Orders under 89 €: 6.95 € shipping fee

🇨🇭 Switzerland
Free shipping on orders of 170 € or more.
Orders under 170 €: 19.95 € shipping fee.
Note: For deliveries to Switzerland, additional customs duties, taxes, or fees may apply, which must be paid by the customer.

🇪🇺 Europe (excluding Austria/Germany/Switzerland)
Free shipping on orders of €170 or more.
For orders under €170: €12.95 shipping fee.

We typically ship your order within 1–2 business days of receiving it.
Orders received before 12 p.m. on business days are often shipped the same day.

Once your package is packed, DHL picks it up from us.

Once the package is handed over to DHL, we no longer have any control over the delivery or its transit time. This may vary depending on the region and delivery area.

👉 We specifically use DHL as our premium shipping partner because, based on our experience, they are particularly reliable and offer transparent tracking.

Alpurial ships worldwide —so you can order directly from our store from many different countries.

This means:
• You can order from Germany, Austria, Switzerland, many EU countries, and other international destinations.
• Shipping costs and delivery terms vary by country (e.g., the minimum order amount required for free shipping).

👉 If your country isn’t listed when you place your order or you’re unsure whether we ship to your country, just contact us—we’ll be happy to help you right away 😊

Your order is usually carefully packaged within 1–2 business days and handed over to our shipping partner. As soon as the package is on its way, you’ll receive a shipping confirmation from us that includes a tracking link.

During periods of particularly high order volume—such as around Black Friday, Christmas, Valentine’s Day, Easter, or Mother’s Day—as well as due to holidays or potential shipping delays, processing time may be extended to 4–7 business days (plus shipping).

As soon as your order leaves our warehouse, you’ll automatically receive a shipping confirmation via email.
In this email, you’ll find a tracking link that lets you track the current status of your delivery in real time.

Alternatively, you can track your order this way:
• Log in to your customer account.
• Go to “Orders” and click on your order’s tracking number.

👉 We also offer the option to receive the tracking link via WhatsApp.
To do this, simply confirm after placing your order that you’d like to receive the shipping link via WhatsApp.

Note:
It may take up to 24 hours for tracking information to become available after the shipment status is updated.

💬 If you have any questions or can’t find the tracking link, you can contact our customer support at any time—we’ll be happy to resend the tracking information to you.

You can change your billing or shipping address, depending on the shipping status.

Please select the appropriate reason for contacting us in the contact form; this will allow our support team to handle it correctly and process it as quickly as possible.

Unfortunately, an order cannot be changed once it has already entered the packing or shipping process.
However, if your package has been handed over to our shipping provider, you can use the DHL app or the tracking page to specify an alternative delivery address, a neighbor, or a Packstation(here).

If that doesn’t work and the package cannot be delivered, it will automatically be returned to us. As soon as you see that the return has been initiated via the tracking number, please contact our customer service.

If you’re already in contact with a representative, please reply to the existing inquiryand do not submit a new one. This helps us keep track of things,and the team can assist you more quickly.

Yes, delivery to a DHL Packstation is possible. To do this, you must enter it correctly as the shipping address during the ordering process.

IMPORTANT: Enter the “Postal Code” in the “Additional Address” field; enter “Packstation” as the street name; and enter the “Packstation number” as the house number.

If your tracking information shows that your package has stopped moving or could not be delivered for other reasons, please contact us directly.

We’ll look into it together and find a solution💛

👉 Important: If you have a drop-off agreement with your carrier and your package isn’t at the agreed-upon drop-off location, please contact the customer service department of the respective shipping provider directly, as we unfortunately have no control over the delivery in this case.

You can only register your return through our returns portal:
👉 https://alpurial.returnsportal.online/
There, you can register your return and will automatically receive your DHL return label (as a QR code or for download).

Return shipping costs are as follows:
Germany: 4.99 €
Austria: 10.80 €
EU: 25.00 €
As a small business, we unfortunately cannot offer free returns.

👉 Of course, the following applies:
If the return is due to an error on our part (e.g., damaged goods or an incorrectly packed package), we will, of course, cover the return shipping costs for you.
Please provide this information in the returns portal. Our customer support team will then contact you so we can resolve this for you.

Returns can only be requested within the 14-day cancellation period.
Once the return has been requested, the item must be returned within 14 days.

Opened products cannot be exchanged or returned.

We ask for your understanding—this policy is in place to protect all customers and is required by law. However, if you wish to return an item because your horse has accepted it, you can use our Taste guarantee.

We'll send you an email notification as soon as we've processed your return, and another email as soon as your refund is on its way to you.

Refunds will be issued within 3–5 business days after the goods have been received and inspected.
For logistical reasons, returns are processed on Tuesdays and Thursdays.

We always issue refunds using the original payment method.

A full or partial cancellation is possible, depending on the shipping status.
Please select the appropriate reason for contact in the contact form so that our support team can handle it correctly and process it as quickly as possible.
Unfortunately, an order can no longer be canceled if it has already progressed too far in the shipping process.
If, in this case, you no longer want the products or the order, please do not accept the order upon delivery; it will then be automatically returned to us, and you will subsequently receive a refund via the payment method you used at the time of purchase.

Unfortunately, it is no longer possible to make changes after you receive the order confirmation. Once your order has been entered into our system, it is automatically prepared for processing, so we can no longer make any adjustments.

In some cases, however, we may still be able to cancel the order as long as our warehouse has not yet begun processing it. You can then simply place a new order. Please contact our customer support as soon as possible.

As soon as we receive your order, we'll send you an order confirmation with all the details to the email address you provided. Please check your spam folder as well if you can't find the message.

As soon as your package leaves our warehouse, we’ll send you a shipping confirmation via email that includes a tracking link. You can use this link to check the current delivery status at any time.

If you have a customer account with us, you can simply log in and view your order history under “Orders.” There you’ll find the current status of your order.

Unfortunately, the Klarna payment method is not available for customers in Switzerland or for Savings Subscriptions.
Klarna Invoice Purchase
When you choose to pay by invoice with Klarna, you can pay for your order within 30 days of shipment. You’ll receive the invoice separately via email directly from Klarna and can pay the amount directly to them. You can find more information here here.
Klarna Installment Plan
With the Klarna Installment Plan, you can pay for your purchase in fixed monthly installments over a period of 6 to 36 months. You can find more information directly at Klarna.
Klarna Instant Bank Transfer
With Klarna, you can also pay conveniently via instant bank transfer, direct debit, or credit card. You can find more information here.

If Klarna does not appear as a payment option, please contact Klarna Customer Service directly. Klarna sets its own criteria for use, such as the credit check. We have no influence over this.
You can reach Klarna Customer Service via this link or conveniently through the Klarna app.
Unfortunately, the Klarna payment method is not available for customers in Switzerland or for Savings Subscriptions.

Your invoice will be sent automatically via email.
Can't find the email?
Don't worry: Our customer service team will be happy to provide you with your invoice at any time.
Here's how to get your invoice:
• Just send us a quick message via our contact form or via email.
• We’ll send you your invoice via email as soon as possible.

Yes, we offer the option to pay by invoice through Klarna. You'll find this option right at checkout.

Unfortunately, we do not offer the option to pay by invoice directly through us.

If you paid via Klarna invoice, the payment is not made to us but directly to Klarna.

If you receive a reminder from Klarna, it usually means that Klarna has not yet received the invoice amount.

👉 Important:
The invoice must always be paid directly to Klarna.
If you accidentally transferred the amount to our account:
• Please contact our customer support directly via the contact form.
• Please specify which order you purchased via Klarna but transferred the amount to us instead.
Our customer support team will then ensure that we refund the amount to you as soon as possible.

⚠️Please note:
You must still pay the Klarna invoice directly to Klarna. Please use the amount we have refunded to you for this purpose.

Unfortunately, we cannot handle the processing or clarification directly with Klarna on your behalf.

If you placed your order with prepayment, please transfer the invoice amount directly to our bank account.
Payment is not processed through a payment service provider, but rather via a traditional bank transfer.

Alpurial GmbH
DE51300501101008220012
DUSSDEDD

Please make sure to include:
• the correct invoice amount
• and, most importantly, your order number in the payment description.

This will allow your payment to be automatically matched, preventing any delays.

Your order will be shipped once we receive payment.
As soon as the amount is correctly posted and assigned to your order, your order will be shipped (usually within 1–2 business days).

If you would like your order to be shipped immediately after it is placed, please use a different payment method.

You can enter your discount code in your shopping cart or during checkout. Please note that you can only use one discount code per order. You cannot combine multiple discount codes.
Discount codes cannot be redeemed for subscription orders. Discount codes can only be used for one-time orders.

Unfortunately, that's not possible. Only one discount code can be applied per order.

Please check in advance to make sure all conditions for the discount code are met. This includes, among other things, the minimum order amount, whether the discount code is still active, and whether all relevant products are in your shopping cart.

If you are still unable to redeem your code, please feel free to send us a request via our contact form and we’ll get back to you as soon as possible ☺️

If you're interested, you can easily apply using our application form. You can find all additional information here: https://alpurial.de/pages/turniersponsoring

We support selected equestrian competitions across all areas of equestrian sports. We welcome inquiries from a wide variety of disciplines and review each application on a case-by-case basis.

Alpurial's tournament sponsorship may vary depending on the event. We offer various sponsorship packages that include, among other things, product prizes for participants.

We're always excited about great partnerships and collaborations with dedicated creators. If you'd like to feature Alpurial on your social media profile, you can easily apply here: Sponsorship & Collaboration

We welcome applications from creators in all areas of equestrian sports. Above all, it’s important that you’re authentic, a good fit for Alpurial, and able to convincingly incorporate our products into your everyday life.

After you submit your application, we'll review your profile and get back to you if a partnership is possible. Depending on the partnership, this could lead to product bundles, joint Offers long-term collaborations, for example.

No, not necessarily. For us, it’s not so much the sheer number of followers that matters, but rather an engaged community and an authentic presence in the equestrian world.

Yes, we also offer partnerships for competitive riders. If you’d like to actively represent Alpurial at competitions, you can easily sign up here. We look forward to working with dedicated riders: https://alpurial.de/pages/sportreiter-anmeldung

We welcome applications from dedicated riders in all disciplines. Above all, it’s important that you’re actively competing and can represent Alpurial authentically and reliably.

Depending on the partnership, we offer various packages, such as product support, exclusive benefits, or joint Offers. We work with our equestrian athletes individually to determine the exact details.

Our Equestrian Athlete collaborations are open to riders from all disciplines of equestrian sport – whether it's dressage, show jumping, eventing, western riding, or driving. Don't see your discipline listed? Please feel free to reach out to us proactively; we are open to all dedicated Equestrian Athletes.

There are several ways to contact us. Choose your preferred contact option 💚

Phone: 02131 5255902
Available Mon–Fri 8:30 a.m.–1:00 p.m.

WhatsApp: +49 151 50332732

Email: info@alpurial.de

Contact Form

Yes, of course. Feel free to contact us anytime with your inquiry. It’s best to describe your horse and what you’re looking for in as much detail as possible—that way, we can provide you with quick, targeted advice and recommend the right product.

Yes, you can also reach us by phone.
You can reach our customer service team at 02131 5255902, Monday through Friday from 8:30 a.m. to 1:00 p.m.

You can always share your feedback or product requests with us through our customer support. We really appreciate your suggestions and are happy to incorporate them into the ongoing development of our product line.

With an Alpurial subscription, you’ll automatically receive the products you want delivered directly to your home or barn every 30 days —without having to reorder each time. Not only is this convenient, but you'll also save money in the long run: 10% on mixed feed subscriptions and 5% on bundle subscriptions compared to the regular price.

You can set up a subscription right on the product page:
Select the “30-day delivery” option there and add the product to your cart.
Once you’ve completed your order, your subscription will be automatically activated—and you’ll receive a delivery every 30 days.

Yes! Your subscription is flexible:

You can manage it at any time through your customer account —for example:
• Pause or suspend deliveries
• Add or remove products
• Adjust quantities or delivery intervals

You can easily manage all of this yourself, according to your needs.

You can cancel your subscription at any time through your customer account— with no minimum term, and at no additional cost or obligation.
If you need help with this, please feel free to contact our customer support.

You can choose between credit card or PayPal. Unfortunately, prepayment or Klarna are not available here. The amount will then be automatically charged each time your subscription product is shipped.

Discount codes can only be redeemed for one-time orders. Unfortunately, discount promotions are not valid for subscription orders, as these are already offered at a permanent discount.

In the menu, you'll find the "Account" submenu, marked with a user icon. Here, you can easily log in with your email address. You don't need to enter a password; you'll receive a verification code via email. Enter this code, and you'll be logged into your customer account.

In your customer account, click “Profile” in the menu. Here, you can easily change your name, email address, and phone number. You can also manage your shipping addresses and set your preferred payment method.

That's exactly right. Through your customer account, you can easily view your subscription and make changes at any time by clicking on “Manage Subscriptions.”

Once you've logged in to your customer account, you'll be taken to the "Orders" section. Here you can view all your orders and check their current status.

All of our e-liquids are manufactured exclusively in Germany. This allows us to guarantee the highest quality standards, carefully selected ingredients, and consistently top-notch production.

At Alpurial, we focus on clear, natural formulas and true premium quality. Our products contain only the most essential ingredients—without unnecessary additives or fillers. We don’t use wheat, and added sugar is used only when it’s truly necessary for the manufacturing process. The result: a modern, comprehensive product line that perfectly combines quality and functionality.

Behind Alpurial is a young, motivated team with a clear vision: to rethink the market for equine supplements. Our goal is to offer simple, well-designed, premium-quality products for every aspect of horse care—without compromise and without uncertainty. As our customer, you’re always our top priority: We’re always here to offer advice and support, and we’re constantly expanding our product line—based on real needs and feedback from the field.

We’re always happy to collaborate as equals. Feel free to reach out to us in our expert section .

We're very happy that you've reached out to us in our Reseller Area.

You have several options to choose from ☺️
Either send us a request via our contact formor send us an email at info@alpurial.de , or send us a WhatsApp message. Alternatively, you’re welcome to call us during our business hours at 02131 5255902.

Please describe your horse and what you’re looking for in as much detail as possible—that way, we can provide you with quick, targeted advice and recommend the right product.

Yes, we have samples of our compound feed here at our shop. That way, you can easily test how well your horse like them.

Whether a product is suitable for a pregnant mare can vary from product to product.

You can find all the important information directly on the product page as well as on the product page in our shop.
If you’re unsure or have any questions, please contact our customer support directly.

Our nutrition advisors will be happy to review your situation and assist you.

You can combine all single feedstuffs, such as Linseed Oil, Hemp Oil, Rice Germ Oil, and Milk Thistle Oil, with our compound feedstuffs. However, if you wish to combine two or more compound feedstuffs, we recommend discussing this beforehand with us or your veterinarian.

Yes, the products can usually be mixed into their daily feed. However, you can also feed them in mash or hay cobs.
You can prepare the rations up to 48 hours in advance.

You can find the dosages for each product on the product packaging and in detail on the respective product page.

Yes, that’s no problem at all.

You can prepare the product in the feed up to 48 hours in advance.

👉 Important:
Please pour the product into the center of the feed or bowl, not along the edge. This prevents it from sticking to the edge and ensures that your horse consumes the entire amount.

Please store our products in a cool, dry place away from light.
Direct sunlight, heat, and moisture can affect product quality and should therefore be avoided. A well-ventilated, sheltered storage area is ideal.
Always reseal the packaging tightly after use.

Yes, please make sure to reseal the package carefully and as airtight as possible after each use.
This will protect the product from moisture, contamination, and quality loss, and help maintain its shelf life as long as possible.

If you store the e-liquid in a cool, dark place, it will remain good until the best-by date. You'll find the best-by date on every bottle.

The best-by date is printed directly on the packaging. You'll also find the lot number there.

Once opened, we recommend using the product within a reasonable period of time and checking its smell, appearance, and consistency.