Conditions of the feeding guarantee:

1. The feeding guarantee applies to all Alpurial compound feed purchased and paid for in the online shop www.alpurial.de .
2. The product must still contain at least 800 ml when the complaint is made.
3. A maximum of two products can be claimed per order. The products must be the first purchase by that person, as otherwise they would have already been able to test the product.
4. Each customer or person may only make a warranty claim for one order.
5. For the complaint, we require an unedited video of the horse being fed. This video first shows the horse eating its feed, then the addition of the Alpurial product, and then the horse stopping eating its feed.
6. You must be able to prove that the buyer of the Alpurial product is the owner of the horse or actively rides it.
7. The complaint may be made no later than 30 days after purchase.
8. The customer is obligated to keep the tested product, including its packaging, sealed until the warranty claim is accepted. In case of doubt, Alpurial reserves the right to request the customer to return the tested product to Alpurial.
9. The customer shall bear the direct costs of returning goods that can be sent by parcel, as well as the direct costs of returning goods that cannot be sent by parcel
10. When returning products, any free items included with the order must also be returned. If these are not returned, the value of the products will be retained and deducted from the price of the ordered product.
11. We reserve the right to void the warranty in the event of misuse, fraud, false or inappropriate information.

To claim the food guarantee you must do the following:

Record the warranty video and send it along with your order number and the address you provided in your order by email to service@alpurial.de or via WhatsApp to +49 1515 0332732. After successful verification of the information, you will receive a refund of the purchase price of your product.