The Alpurial Taste Guarantee
We’ve all been there: You buy a supplement - only the best for your horse - and in the end, your horse just won’t eat it.
That’s exactly why we created our Taste guarantee: You have 30 days to test it. If your horse won’t eat it, you get your money back.
How does it work?
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Record a video
A short, unedited video of your horse refusing to eat after you've added Alpurial Liquid.
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Fill out the form
Enter all the information in the form, such as your name, order number, and email address, and upload the video.
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Review by Customer Support
Our customer support team will review your registration and get back to you.
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A refund will be issued
Once the review is complete, we will refund the purchase price of the product to you.
You can find all the terms and conditions in our Terms and Conditions.
How does it work?
-
Record a video
A short, unedited video of your horse refusing to eat after you've added Alpurial Liquid.
-
Fill out the form
Enter all the information in the form, such as your name, order number, and email address, and upload the video.
-
Review by Customer Support
Our customer support team will review your registration and get back to you.
-
A refund will be issued
Once the review is complete, we will refund the purchase price of the product to you.
You can find all the terms and conditions in our Terms and Conditions.
Taste Guarantee
Terms and Conditions of the Taste Guarantee:
- The Taste Guarantee applies to all Alpurial compound feeds that were purchased and paid for in the online shop www.alpurial.de.
- The product must contain at least 800 ml at the time of the return.
- A maximum of two products per order may be claimed at. The products must be purchased by this person for the first time at, as otherwise they would have already had the opportunity to test the product.
- When purchasing a bundle, the included products are considered individual standalone units under the Taste Guarantee. Should a complaint be made, the refund amount will be calculated proportionally – only the portion of the product that was demonstrably not consumed will be refunded.
- Each customer or individual may only make a warranty claim for one order.
- For the complaint, we need an unedited video of the horse being fed. This video should first show the horse eating its
feed, then the addition of the Alpurial product, and finally how the horse stops eating its feed. - You must be able to prove that the purchaser of the Alpurial product is the owner of the horse or actively rides it.
- Claims must be filed no later than 30 days after the purchase.
- The customer is required to keep the tested product, including the packaging, sealed until the warranty claim is approved. In case of doubt, Alpurial reserves the right to request that the customer return the tested product to Alpurial.
- The customer is responsible for the direct costs of returning goods that can be shipped by parcel post, as well as the direct costs of returning goods that cannot be shipped by parcel post.
- When returning products,
the free items included with your order must also be returned.
If these are not returned, the value of the items
will be withheld and deducted from the price of the ordered product. - We reserve the right to void the warranty in the event of misuse, fraud, or false or inaccurate information.
To claim your Taste Guarantee, please follow these steps:
Record the warranty video and submit your request using our form. Enter your order number and full name in the form, then upload the video.
Once we have verified your information, we will refund the purchase price of your product.
